Return and Refund Policy
Last Updated: 1 Aug, 2025
At skiesdestination.com, your trust matters to us. We strive to provide a smooth and reliable travel experience. However, we understand that plans may change or unforeseen situations may occur. This policy outlines when refunds may be issued, how to submit a refund request, and the conditions that apply.
Scope of This Policy
- Eligibility criteria for cancellations and refunds
- Documentation and submission timelines
- Refund processing times and methods
- Applicable fees and non-refundable charges
Note: Refund eligibility varies based on the service type, provider (airlines, hotels, transport, etc.), and the timing of your cancellation request.
1. Definitions
- Company: Refers to skiesdestination.com (“we”, “our”, or “us”).
- Service: Any travel-related product or service booked through our platform.
- Order: A confirmed booking or reservation made on our website.
- You: The customer who uses our services.
- Website: Refers to https://www.skiesdestination.com.
2. Refund Eligibility
A refund may be issued if the following conditions are met:
- The booking was made directly through skiesdestination.com.
- The request complies with the service provider’s cancellation policy.
- Required documentation is submitted, such as:
- Booking confirmation
- Proof of payment
- Relevant communication or justification
- Refunds are typically issued to the original payment method unless otherwise agreed.
Important: Some services or fares are strictly non-refundable. Late cancellations or non-compliance with provider terms may result in partial or denied refunds. Administrative charges may also apply.
3. Submitting a Refund Request
To submit a refund request, please follow the steps below:
- Check Provider Policies: Review the cancellation rules of the airline, hotel, or service provider.
- Prepare Required Documents:
- Booking invoice or confirmation
- Payment proof
- Relevant emails or chat screenshots
- Supporting documents (medical certificate, legal notice, etc.)
- Provide the Reason: Write a brief explanation for your request.
- Submit Within Allowed Time: Ensure the request is made within the provider’s deadline.
- Contact Support if Needed: Reach out to our team for further assistance.
4. Processing & Timelines
Once approved, refunds follow the processing timeline of the respective service provider. skiesdestination.com assists in coordinating the request but is not responsible for provider delays or rejections.
Estimated Timelines:
- Credit/Debit Card: 5–10 business days
- Digital Wallets (PayPal, etc.): 3–5 business days
- Bank Transfers: Based on your bank’s processing time
Exceptions
In special circumstances, refunds may be offered if valid proof is provided. Examples include:
- Medical emergencies
- Death in the family
- Natural calamities or government-imposed travel restrictions
5. Policy Modifications
We may update or modify this policy at any time. Updates take effect once published on skiesdestination.com. Using our services after updates implies acceptance of the revised terms.
6. Contact Us
Our support team is available 24/7 to help with any refund-related concerns or queries.
Email: info@skiesdestination.com
Phone: +1 (877) 404-0298
We are dedicated to providing a transparent, fair, and hassle-free experience at skiesdestination.com.
